emSign Blog

How to troubleshoot SSL/TLS errors

By eMudhra Editorial on August 16, 2023
How to troubleshoot SSL/TLS errors

Securing your website with an SSL/TLS certificate is crucial, but encountering errors during the process can be frustrating. We will equip you with the knowledge and tools to navigate the labyrinth of SSL/TLS errors and emerge victorious.

Common issues:

  • Incorrect Certificate Installation: Ensure your certificate and private key are properly uploaded and linked to your website. Double-check for typos and file format inconsistencies.
  • Mismatched Domain Names: Verify the certificate matches the domain name it's meant to secure. Common mistakes include subdomain discrepancies or using a wildcard certificate for a single domain.
  • Expired Certificate: Certificates have limited lifespans. Check the validity period and renew before it expires to avoid security vulnerabilities.
  • Outdated Software: Outdated web browsers and server software can struggle with newer SSL/TLS protocols. Update your software to ensure compatibility.
  • Firewall Interference: Firewalls can sometimes block SSL/TLS connections. Check your firewall settings for rules that might be hindering communication.

Diagnosing the Problem:

  • Error Codes: Different error codes offer clues to the issue. Familiarize yourself with common SSL/TLS error codes and their meanings.
  • Browser Inspection Tools: Most browsers have built-in tools to inspect SSL/TLS certificates and identify potential problems.
  • Online SSL/TLS Scanners: Utilize free online tools like emSign Tools to scan your website for SSL/TLS vulnerabilities and configuration errors.

Resolving the Error:

  • Consult the Error Message: Error messages often provide specific instructions on how to resolve the issue. Pay close attention to the details it provides.
  • Refer to Documentation: Check your certificate authority's and web server documentation for troubleshooting guides and specific instructions for your platform.
  • Seek Community Support: Online forums and communities dedicated to SSL/TLS can offer valuable insights and assistance from experienced users.
  • Contact Support: If you're still stumped, reach out to your certificate authority or web hosting provider for professional support.

By understanding the common issues and employing the troubleshooting techniques outlined above, you can confidently tackle any SSL/TLS error that may arise. Remember, a secure website is a happy website, and with the right knowledge, you can maintain a fortress of digital trust for your visitors. Regularly test your website's security using online tools like emSign Tools to proactively identify and address potential vulnerabilities.

Go to https://order.emsign.com to get an SSL Certificate, or create an account in https://hub.emsign.com to buy / manage all your SSL Certificate needs.